City West Motel has adopted the following policies, terms and conditions to assist us in providing you with our best service. We respectfully request that you adhere to these during & after your stay.
Arrival and Departure: Check-in time is from 12 pm, and check-out time is prior to 10 am. Early check-in requests will be catered for depending on availability Please contact the reception staff for further information.
Office Hours: Reception Monday to Saturday 8:30 am to 8:30 pm. Sunday 9:30 am to 8:30 pm. On Public Holidays hours are limited. Arrival outside these hours is by arrangement only.
Children: we welcome children of all ages. A baby cot is available on request (subject to availability.
Additional Guests: Unless otherwise specified rates quoted are based on the number of people occupying the room (but only up to the maximum occupancy of the room). There is an additional charge for any extra guests above what you were quoted for.
Accepted Methods of Payment: We accept cash, Visa or MasterCard.
Reservations Guarantee: To guarantee your reservation you will be asked for your credit card number. All payment for accommodation must be made in full upon arrival. Incidental charges must be paid for at the time they are incurred. Provision of credit card details is the authority to debit any payment owing.
Cancellations: To cancel your booking you must notify us at least 48 hrs prior to our check-in time of 12 pm. Cancellations within this period will incur a cancellation fee equal to that of your first nights of accommodation which will be charged to your credit card. At the time of booking, you will be notified if a different cancellation period applies eg: group bookings and special event periods.
Shortened stay: After check-in should you shorten your stay, you will be charged a minimum of one night’s accommodation unless you are able to give us 48 hrs’ notice.
Group Bookings: All group bookings require an email or fax along with a credit card to confirm the booking. The cancellation period will vary according to the type of booking and time of year, check with reception staff for details.
Rates and Minimum Length of Stay Requirements: Our rates vary by the number of guests and during periods of high demand or major events we may apply a surcharge or impose a minimum length of stay period, you will be advised by our reception staff if this applies.
Smoking: We do not permit smoking in our guest rooms. There are plenty of areas around the grounds where smoking is permitted and we ask that you dispose of your butts thoughtfully. A sanitation fee of one night’s accommodation will be charged if smoking has occurred in the room. The fee will be charged to your credit card.
Onsite Parking: One space per room is available, please discuss any vehicle requirements you may have when making your booking to ensure can accommodate your vehicle.
Noise: For the comfort of other guests we have a strict no noise policy after 10 pm.
No Party Policy: This policy is designed to ensure that all our guests can enjoy their time with us and not be inconvenienced by the noise and actions of others. Any guest failing to comply with this may be asked to leave without a refund.
Pets and Animals: We are unable to accommodate any pets or animals(with the exception of registered guide dogs for the sight or hearing impaired.
Video Surveillance: Our car park is fitted with security cameras, to assist us in keeping the motel grounds as safe as we can but no responsibility is taken for goods left in your car.
Local Taxes: All guests are subject to Goods and Services Tax of 10% which is included in any or ancillary prices quoted.
Gratuities & Service Charges: Tips and gratuities to our team members are at the guest’s discretion and we do not apply any compulsory service charges.
Special Assistance: We aim to do our best to accommodate guests with a disability. We have limited wheelchair access to rooms. Most common areas of the motel are accessible by wheelchair. Should you require special assistance, please discuss when booking so we can assess whether you will be comfortable and we can accommodate you.
Communication & Privacy: Your personal information will be recorded and used by only authorised persons who are required to keep your information private. We will never use retained information for any other purpose nor provide nor provide it to any other party without your prior permission, except where legally obliged to.
Changes to motel Policy: These policies are subject to change without notice – latest update 21st July 2011